Refund Policy

1. Overview

This Refund Policy explains how refunds work for purchases made through TextHumanizer.co ("Service"), including subscription plans and credit purchases. It should be read alongside our Terms of Service.

2. Payment Processing

All payments are processed by Dodo Payments, our authorized reseller and Merchant of Record for all orders. Dodo Payments handles billing, invoicing, sales tax/VAT, and refund processing on our behalf. Charges on your statement will appear from Dodo Payments.

3. 14-Day Refund Guarantee

You may request a full refund of any purchase within 14 days of the date you were charged, and we will approve it. This applies to every purchase on the Service, with no exceptions and no conditions.

• You do not need to give a reason for the request
• It does not matter how many credits or words you have already used — usage never reduces or voids your refund
• It applies to first purchases, subscription renewals, plan upgrades, and one-time credit purchases alike
• You do not need to have contacted support or tried troubleshooting first

The 14 days run from the date of the charge you want refunded. Credits from a refunded purchase are removed from your balance once the refund is issued.

4. Subscriptions

Subscription plans renew automatically each billing cycle until cancelled. Every charge, including each automatic renewal, carries its own 14-day refund window under Section 3.

• You can cancel anytime from your account settings; access continues until the end of the paid period
• Cancelling stops future renewals. If you also want the most recent charge refunded, request a refund within 14 days of that charge

5. Credit Purchases

One-time credit purchases are covered by the same 14-day refund guarantee in Section 3, including credits you have already spent on processing text. Any credits remaining from a refunded purchase are removed from your balance when the refund is issued.

6. Requests After 14 Days

Requests made more than 14 days after a charge fall outside the guarantee above, but we still review them and will consider a full or partial refund on a case-by-case basis — for example where a technical fault on our side stopped you using what you paid for. Contact us and we will look into it.

Nothing in this section limits any refund or cancellation right you have under the consumer law of your country, or under Dodo Payments' buyer terms.

7. How to Request a Refund

To request a refund, email us at contact@texthumanizer.co with your account email and order/transaction ID (found in your Dodo Payments receipt email). We aim to respond within 3 business days. Approved refunds are processed by Dodo Payments back to your original payment method and typically appear within 5-10 business days.

8. Chargebacks

If you are within the 14-day window, emailing us is the fastest route — we will approve the refund without argument. Please contact us before filing a chargeback with your bank or card issuer so we can resolve the issue directly. Accounts associated with a chargeback may be suspended while the dispute is investigated.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date, and will not reduce the 14-day refund guarantee for purchases already made.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: contact@texthumanizer.co